Call Handling and Transcripts
What happens when a customer calls and how calls are recorded.
When a customer calls your AI Voice number, the receptionist greets them, asks about their service need, and collects their name, phone number, address, and a description of the issue.
Automatic Job Creation
Based on the information collected, the AI creates a new job in OpsBack tagged with an "AI Voice" badge. Shop owners and office admins are notified by email and SMS as soon as the job is created. The job appears in your queue ready for dispatch.
Transcripts and Summaries
Every call is transcribed in full. You can view the transcript on the job detail page in a chat-bubble format showing the AI Receptionist's questions and the customer's responses. An AI-generated summary highlights the key details.