How Callback Protection Works
An overview of OpsBack's core callback reimbursement system.
Callback Protection is OpsBack's signature feature. It helps offset the cost of return visits — callbacks — so they don't eat into your profit margins.
How It Works
When you create a job with callback coverage enabled, a small per-job fee is charged to your card. If a technician needs to return to the same customer within the coverage window (for example, 30 days) for a related issue, that return visit may qualify as a covered callback.
Automatic Classification
OpsBack automatically classifies whether a return visit is eligible for reimbursement based on several factors: time elapsed since the original job, the nature of the reported issue, its relationship to the original work, and technician/customer history.
What customers see
When a job is covered, the customer invoice, pay page, and customer portal show a return-visit window (for example, “Return visit coverage through Mar 15, 2026”). That window matches your callback plan. It is not insurance — it describes the shop’s workmanship follow-up period.