How Callback Protection Works
An overview of OpsBack's core callback reimbursement system.
Callback Protection is OpsBack's signature feature. It helps offset the cost of return visits — callbacks — so they don't eat into your profit margins.
How It Works
When you create a job with callback coverage enabled, a small per-job fee is charged to your card. If a technician needs to return to the same customer within the coverage window (for example, 30 days) for a related issue, that return visit may qualify as a covered callback.
Automatic Classification
OpsBack automatically classifies whether a return visit is eligible for reimbursement based on several factors: time elapsed since the original job, the nature of the reported issue, its relationship to the original work, and technician/customer history.
Reimbursement
Eligible callbacks result in a credit to your account balance. Credits can be applied to future per-job fees or withdrawn to your connected bank account.