Everything You Need. Nothing You Don't.
Job Management & Dispatch
See every job, every tech, and every status in one place. Assign work, track progress, and close out jobs from the office or the field.
- Real-time dispatch board with drag-and-drop
- Technician check-in, check-out, and GPS tracking
- Job notes, photos, and parts attached to every record
- Mobile-first experience — works on any phone browser
Invoicing & Payments
Generate invoices from completed jobs, send payment links, and get paid — all without leaving OpsBack.
- One-click invoice generation from job closeouts
- Stripe-powered payment links sent via SMS or email
- QuickBooks sync — no double data entry
- Full transaction history with filters and CSV export
Callback Protection
When a customer needs a return visit, you lose time and money. OpsBack is the only platform that reimburses you automatically.
- Pay a small per-job fee — get reimbursed up to $100 per callback
- Automatic detection — no claim forms or paperwork
- Coverage windows from 30 to 120 days
- Track callback rates and recovered costs in real time
Connect the Tools You Already Use
OpsBack plugs into the platforms your customers find you on and the tools that keep your books straight.
Thumbtack
New leads automatically become jobs. No copy-pasting, no missed leads.
- Auto-import new leads as jobs
- Customer info pre-filled
- One-click connect
Reserve with Google
Customers book service appointments directly from Google Search and Maps.
- Book from Google Search
- Real-time availability sync
- Automatic job creation
QuickBooks
Sync invoices and payments automatically. Your books stay accurate.
- One-click invoice sync
- Customer records matched
- No double data entry
Sales Pipeline
Visual drag-and-drop board to track every lead and deal stage.
- Drag-and-drop deal stages
- Track leads to close
- Convert deals to jobs
AI Voice Receptionist
Never miss a customer call again. AI answers every call, books appointments, and creates jobs — 24/7.
24/7 Call Answering
Every call picked up — nights, weekends, and holidays. No voicemail, no missed leads.
Automatic Booking
Checks your real-time availability, offers open slots, and books the appointment.
Instant Job Creation
Every call becomes a job in your dashboard — customer details, service type, and issue description.
Full Call Transcripts
Transcripts, summaries, and recordings linked directly to the job record.
AI Receptionist
Always on, always professional
"Hi, my AC stopped working. Can someone come out today?"
"I have a 2:00 PM slot available today. Can I book that for you?"
"Yes, that works! It's 123 Main St."
"You're all set! A technician will be there at 2:00 PM today."
Job Created Automatically
0
Missed Calls
Finish the Job. Get Paid Even if the Customer Doesn't Pay.
OpsBack can act as the payment intermediary for eligible jobs. Your business gets a guaranteed payout while OpsBack handles collections, disputes, and chargeback recovery.
How It Works
Customer books and pre-authorizes payment
Before dispatch, payment authorization is validated to reduce fraud and unpaid jobs.
Technician completes the work
Invoice is generated in OpsBack with customer signature and approved charges.
OpsBack pays your shop
Once complete, eligible guaranteed jobs are paid out quickly after fee deduction.
OpsBack handles recovery
If payment fails or is disputed, OpsBack manages collections and dispute workflows.
What Contractors See
Built-In Risk Controls
- Configurable eligibility checks and per-job limits
- Global and per-shop controls managed by OpsBack admins
- Dispute and chargeback handling managed by OpsBack
- Optional feature that each shop can choose to enable
Built for the Trades
OpsBack works for any field service business that sends technicians to job sites.
Built by Someone Who Understands Your Business
I watched field service shops lose thousands every month to callbacks, scattered scheduling, and tools that were either too expensive or too complicated. OpsBack was built to fix that — a platform that gives small and mid-size shops the same power as the big operations, without the big price tag.
Every feature was designed with input from real shop owners. And because we're a small team, you get direct access to the people building the product — not a ticket queue.